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‎05-15-2018 02:20 PM - edited ‎05-15-2018 02:22 PM

HP Recommended
Product: Designjet T2500

Problem began with an 81:01 paper servo shutdown, however no visible obstacles in the paper path, no damage, drive roller moves a half turn or so before error occurs.  

 

Updated firmware to latest release.  

 

Ran the paper drive diagnostic test, got an 89:03, ran the stacker motor diagnostic, replaced stacker motor, ran test again, got a 21:13. 

 

Made sure the service station path was clear, ran the service station diagnostic which failed, replaced the service station.  Ran test again, got an 80:03 stacker overdrive failure.  

 

Ran the Starwheels Life diagnostic, failed with error 47.5:10 

 

Any help on where to go and what to try next would be greatly appreciated.  

 

 

 

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