• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-05-2018 08:21 AM

HP Recommended
Product: DesignJet T520 (CQ893B)
Operating System: Microsoft Windows 10 (64-bit)

We bought this T520 new a year ago and after using the starter ink cartridges, we tried installing new generic replacement ink cartridges but the printer would recognize that they were non-HP and refuse to print. We ordered from 4 different suppliers all claiming to be using the latest chip on their cartridges but still none have worked.

 

I read online that there is an option to disable the cartridge protection but unfortunately, that option does not show up in the Settings through the web browser or directly on the printer. Through the browser, under Preferences, I have Anonymous Usage Information Storage, Date & Time and International.  HP Cartridge Protection does not appear.

 

As for Anonymous Usage Information Storage, I have disabled it. Not sure if that is the equivalent of the HP Cartridge Protection.  While I am in Canada, I selected USA as the region hoping to gain some features but doesn't appear that's the case. I'm wondering if a specific firmware would help?

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.