• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-15-2021 09:55 AM - edited ‎09-15-2021 10:21 AM

HP Recommended
Product: HP 8025
Operating System: Microsoft Windows 10 (32-bit)

When printing duplex on my HP8025, the odd pages would get too wide (tall) top margins, and too narrow bottom margins, and the even pages vice versa.

Note: when printing a one-page document with the duplex setting, the bottom margin would be too wide, and the top too narrow.
This occurred with Word, Excel and Acrobat, so clearly not related to the program, but the printer settings somewhere in Windows. I finally found the culprit:

In Windows Settings, Devices, Printers and Scanners, click on the printer and choose Manage, then Printer Properties
In the dialog box that pops up, in:
1) Device Settings - set Main Tray to A4
2) General, Preferences, Paper/Quality - set paper size to A4
(I found both were set to Letter).

 

This fixed the problem for me, although why there are so many places to specify paper size, how to know which takes precedence, and why the settings in the print options dialogs at print time don't override these deep-in-the-bowels settings I have no idea.

 

This only started occurring recently, so what caused the change I have no idea. Note that I first went through the grief of uninstalling and reinstalling the printer, as recommended in a previous problem post, to no avail.

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.