• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-30-2021 05:44 AM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I posted this before in a different group and got no response.

 

Starting yesterday morning, the printer has this very distracting adverting mode. The screen constantly cycles through different features it has and stuff it does and doesn't shut off.

 

I don't want the printer to do this but just turn off the screen when not in use. It's very, VERY distracting. I don't like it and don't want it.

 

I have had the printer several years and it never did this before today, so why would they update to turn this stuff on?

 

I have tried pressing the home button and the back button but it only stops for a few seconds before it starts and flashes it's stuff at me. I can't seem to find a 'turn off ads' setting either.

 

HOW DO I STOP THESE ADS?

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.