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‎06-20-2024 01:47 AM

HP Recommended
Product: HP Zbook 15u G6

The bluetooth on my laptop keeps crashing. 

Every day it stops working and I need to uninstall the bluetooth devices and restart the computer and then it works again, until it at some stage it says
"Device USB\VID_8087&PID_0AAA\5&37033362&0&10 requires further installation."
It does some automatic update/instance (dont know the correct term) where it says in the events log:
"device configured (oem5.inf) 
device configured (oem60.inf)
device not started (BTHUSB)"
After that all bluetooth devices stop working.

1 REPLY 1

‎06-20-2024 06:50 AM

HP Recommended

The only suggestion I can offer would be to update the Bluetooth driver to the latest version directly from the Intel website:

 

Intel® Wireless Bluetooth® Drivers for Windows® 10 and Windows 11*

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