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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-02-2020 05:05 PM - last edited on ‎03-02-2020 05:26 PM by Retired

HP Recommended
Product: HP laserJet MFP M426fdw
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have inherited a network with about 6 branches. in one branch the  HP laserJet MFP M426fdw printer won't allow scanning to an email address. The following error message keeps coming up 

 

'All recipient e-mail addresses are rejected by the server. Ensure the recipient e-mail addresses are correct.'

 

I have compared the settings on this machine with others at other branches and can't find what is different. It was working then it started getting the above error message about 1-2 weeks ago. I have not changed anything to cause this problem.

 

The SMTP server setting are as follows:

 

Enabled Default SMTP server.

 

SMTP server : [edit]

SMTP: Port 25

 

E-mail Message Preferences

 

From:  Default from E-mail address

Default from E-mail address: [edit]

The Above setting are the same on other machines in the network and they work with no problems.

 

I hope this is enough information to go on.

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