• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-09-2018 02:12 PM

HP Recommended
Product: Latex 360
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I started getting some banding in solid blacks on my Latex 360, so I checked the embedded web server and found that one out of the two Cyan-Black printheads was handling all of the printing load. I've attached a few images to show what I mean:

IMG_20181009_154602_103 - Copy.jpg

IMG_20181009_154602_103.jpg

 

The first image shows the large difference in usage between printheads #3 and #4 and the second image shows printhead #4 set as the "host printhead". To my knowledge, no settings had been changed to cause this. 

 

Replacing the printhead fixed the problem, however, we haven't seen this before. Is anybody familiar with this? and can I prevent this from happening? I don't want to have to replace another printhead so shortly after installing it.

 

Thanks!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.