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‎12-14-2020 04:32 PM - edited ‎12-14-2020 04:38 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am continuing to receive a Windows Update error on my HP Printer. Here is the message I am receiving though Windows Update and the file it is trying to update. My printer is an HP OfficeJet 5255 All-in-One Printer.

 

This is the update it is trying to install: Hewlett-Packard - USB - 2/10/2017 12:00:00 AM - 44.1.2402.1741
 
This is the error message: A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install.
The Dell support staff has attempted to fix the issue but have failed and they provided me a link to your site with a possible fix for that, but in going though the steps there the problem still exist. Help please!
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