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‎11-25-2020 01:34 PM

HP Recommended
Product: Envy 6000
Operating System: macOS 10.14 Mojave

I am having trouble with my ENVY 6000.  A few weeks ago it disconnected from my wifi connection and now, no matter what I do, I cannot get it to work again.  I have an ipad so I need to use wireless, not ethernet.  The most recent message I received was “The wireless radio is not functioning. Contact HP support.”  I have searched the internet, messaged HP (call lines are too long), and no resolution.  

I saw a reference to this issue with another customer and the final note from HP support referred to this being a potential hardware problem.  I am still under warranty so I need to know what to do now.

 

Thank you!

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