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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-08-2021 11:31 AM

HP Recommended
Product: HP Photosmart 7520
Operating System: Microsoft Windows 10 (64-bit)

I just changed some ink cartridges in my HP Photosmart 7520 printer.  Then, on my Windows 10 computer, I got a message confirming new cartridges, and a button for "HP Rewards.  I click on that, then it said I don't have the latest printing software from HP.  I clicked on the button to download, and I get the error message:

 

Access Denied

You don't have permission to access "http://support.hp.com/us-en/drivers/selfservice/identify?" on this server.

Reference #18.b4d4c217.1617900964.6079e4e9

 

Why offer me software, and then deny access?

 

jls2020

 

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