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- appears to scan then gets Internet not connected

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12-14-2021 12:49 PM
Product: DesignJet T3500 PS
New DesignJet T3500s. Printer is apparently set up correctly, but when my clients try to scan to email (internal in company), it appears to go, but when they go in and check the job, is gives an error that it failed, internet is not connected. Our email does not go over the internet, and the printers are printing fine, I am able to get into the web page fine. I cannot figure out what internet it is referring to or what setting needs to be modified.

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