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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-07-2019 01:52 AM

HP Recommended
Product: clx-6260fw
Operating System: Microsoft Windows 7 (64-bit)

Hoping someone might be able to explain

 

I have a customer who has a Samsung CLX-6260dn that is asking for the ITB to be replaced. They have bought the replacement ITB themselves and asked me to fit it. However once fitted I get the error C5-1710 which relates to the home position not found within the ITB.

 

I have fitted 2 new belts now, but both have the same issue, . I have swapped and checked the belts multiple times but always the same fault, the part numbers are correct (JC96-06514A) 

 

Looking through the service manual it seems that the belt just needs to be replaced, there is no mention of setup procedures or possible rectification of the fault beyond replace or turn off and on. I am at a dead end so any help would be appreciated.

 

Thanks

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