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- flashing envelope and teardrop icon

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09-10-2021 07:04 AM
Product: Deskjet 3630
Operating System: macOS 11.0 Big Sur
My printer won't print, there is a flashing icon depicting an envelope and a teardrop - I checked my instant ink account and it tells me to connect my printer...I am in a circle of pain, because I cannot troubleshoot to connect the printer until I work out what the flashing icon is. If it's the message to say connect so that instant ink can continue, then I'm never going to get it resolved.

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