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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-06-2020 12:10 PM

HP Recommended
Product: HP LaserJet M402n
Operating System: iOS

I am unable to find my LaserJet (AirPrint is Enabled) from my iPhone 6.

I think (but cannot confirm) that I have printed directly from my phone to this printer before.

The only change I can think of is a recent upgrade from iOS 12.4.2 to 12.4.4.

Following the instructions in HP LaserJet Pro - Set up, Install, and Configure AirPrint I have confirmed that I can open the printer's EWS in Safari on my phone; but the printer does not show up in the AirPrint list ("No AirPrint printers found").

I am able to print to other AirPrint printers from this phone when they are in range.

This printer is connected to the same ethernet switch as my Windows 10 Surface Pro; the iPhone WiFi is connected to the personal hotspot on my Surface Pro.

Am I missing a step?

Can anyone confirm whether this configuration works with iPhone 6 and iOS 12.4.4?

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