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‎01-07-2021 11:22 AM

HP Recommended
Product: Deskjet 2622
Operating System: Linux

I'm running Linux Mint 19.1 on an HP All in One (HP Omni 120-1333w product number: H3Z76AA#ABA) given to me as payment for handyman work. I'm asking for support on the HP Printer I purchased.

All set up. Connection established (USB). Attempt to print test page and job goes to printer. Print spool indicates job received by printer. Printer processing... Printer never stops processing... Enter print queue and cancel job. Job cancelled. Check printer status: printer sleeping. Wake printer up with touch of power button. Display on printer activates and printer exits sleep mode. Attempt to print test page. Job goes to printer. Print spool indicates job received by printer. Printer processing... Printer never stops processing... Enter print queue and cancel job.

Check HP website and repeat but get same result. Check drivers and repeat but get same result. Locate Linux driver installation tool and use. Linux driver installation tool appears to work until the "set-up printer" sequence and gives error message that "interactive mode is not available for printer setup" ? Notice HP icon in system tray. Click and discover utilities. Locate print test page button. Attempt to print test page. same result as before. Check printer setup with Linux printers utility. Attempt to print test page but get same result. Run HP  Linux driver installation tool again but this time select the "common options auto install" option. Driver installation tool finishes. Use HP utility to print test page. Same result. Contact HP support community which is the step I am at presently.

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