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- serial number not recognized

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04-13-2021 11:40 AM
Product: Samsung Xpress C460W
Operating System: Microsoft Windows 10 (64-bit)
Hello everyone
My Samsung Xpress C460W (SL-C460W/SEE) needs a new Imaging unit.
I'd like to order one but my printer serial number isn't recognized by the HP system.
As the serial number is not recognised, I can't get in touch with HP Assistance.
The serial number starts with ZET.
So my printer will be soon out of order but I can't find a reference number for the part I need to order/change.
Does anyone knows how I can find the ref number and/or how I can get in touch with HP Assistance (I have an account)
Thanks

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