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‎09-01-2014 04:20 AM - last edited on ‎03-07-2017 07:56 PM by HP Administrator

HP Recommended

Help us to help you by posting the following information.

 

1.  The full Model No. and Product No. of the notebook - see This HP web document if you don't how to locate the model number and\or product number.

 

2.  The complete version and name of the operating system you are using ( ie Windows 7 64bit ).

 

3.  Are you seeing an error message or blink code?

5. Post the installed CPU and chipset if you know it 

4.  Is your notebook still covered under warranty?  Check your warranty status Here.






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