• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎05-31-2026 05:46 PM

HP Recommended

Printhead problem, Event Code 62.80.13

Reply
1 REPLY 1

‎06-02-2026 07:31 AM

HP Recommended

Hi @JCMarlowe 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thank you for reaching out regarding the Printhead issue – Event Code: 62.80.13.

 

I understand you’re encountering this error, and I appreciate you bringing it to our attention.

 

Could you please let me know if you've already tried any basic troubleshooting steps so far? That will help avoid repeating anything you’ve already done.

 

To better understand the situation and assist you effectively, I would also need a few details about your device:

  • The exact HP printer model
  • Whether this issue appeared suddenly or after any recent change (like firmware update, printhead replacement, paper jam, etc.)
  • Any additional error messages or behavior observed on the control panel

Once I have this information, I’ll be able to guide you more precisely.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.