POLY STUDIO R30 PURCHASED IN US, INSTALLED IN INDIA. DEVICE BLINKING WHITE NOT DETECTED IN POLY LENS

[PGSK123]

Purchased poly studio R30 in US and I am trying to install in india. White light blinks and not stable. Firmware not detected  in laptop. Help required to install firmware to make white light stable.

[Meghana_10]

Hello @PGSK123, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Studio R30.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

1. Kindly confirm if the Poly Studio R30 is detected on the Poly Lens application. If it is not reflecting, then please uninstall the Poly Lens application and reinstall it with the link provided HP Poly Lens App – Manage Your Devices and Improve Communication with Ease | HP® India and check if the device is detected. 

2. Kindly test the device on a different PC, if possible, to isolate the issue. 

3. Kindly do a hard reset by following the steps provided in the link below and check if the Studio R30 is detected on the Poly Lens application. Poly Documentation Library.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[PGSK123]

Dear Meghana_10

Thanks for your encouragement and the reply.

I tried all the steps you mentioned including the hard reset.  When i power it the white light blinks and a sound comes and it is not staying.  When i did the hard re set the light color was amber / Yellow. The Poly lense program in my laptop not detecting the Studio R 30 still. Please help. 

Regards.

PGSK123

[Meghana_10]

Thank you so much for your response @PGSK123

Could you please check for firmware updates on the Poly Lens application when the Poly Studio R30 is connected to the PC and update them?

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @PGSK123

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

Hi @PGSK123, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[Meghana_10]

@PGSK123 Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care and stay fantastic!

Regards,

Meghana