Poly Lens Desktop App Displaying “another App is Using This Camera” When Trying to Use the Controls

[aldoagraz]

hello:

I have a problem with my Studio P15, when trying to use it shows the message "Poly Lens Desktop App Displaying “another App is Using This Camera”  and this message keeps popping on the screen on a cycle. i already tryed restoring the camera to its factory settings and uptaing the software to the latest version avialable but the problem keeps happening. Has anyone encoutered this problem before? and if so hhow do i fix it? 

Kind Rgds

Aldo

[M_Salman]

Hi @aldoagraz, Welcome to the Poly HP Support Community. 
 

I'm sorry to hear about the issue you're experiencing with your Poly Studio P15. I completely understand how important it is for your device to function properly, and I’m here to help you work through it.
 

To begin, please try the following troubleshooting steps:
 

1. Close Background Applications: Ensure that applications like Microsoft Teams, Zoom, or any other video conferencing tools are fully closed and not running in the background.

2. Reinstall Camera Driver:

• Open Device Manager, navigate to Cameras,
• Right-click on Poly Studio P15, and select Uninstall Device.
• Restart your PC, reconnect the camera, and test its functionality.

3. Test on Another PC: If possible, try connecting the Poly Studio P15 to a different computer to check if the issue persists.
 

If the problem continues after completing these steps, I recommend reaching out to our HP Support team. Our support engineers will be happy to assist you further and work toward a resolution.
 

You can contact HP Support by clicking the link below:

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman