• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎11-13-2024 05:54 PM - edited ‎11-13-2024 06:05 PM

HP Recommended
Product: Studio P5

I had my POLY STUDIO P5 installed by UBS. I downloaded POLY LENS and updated the software to version 1.98. It recognizes the camera, other software like OBS Studio also recognizes the webcam but the preview screen is black, with no image. The indicator LED is off. I've already tested it on all the PC's UBS ports.

 

ivescsilva_1-1731545599268.png

ivescsilva_0-1731545578455.png

ivescsilva_2-1731545655169.png

ivescsilva_0-1731546270421.png

 

 

Tags (1)
Reply
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.