Poly Studio USB - Firmware Update not possible

[mabu1]

Wanted to update our Poly Studio USB from 2.1.1.001162  to the newest 2.1.2.001179 through Poly Lens Desktop (is on newest version 2.1.1). Studio USB is not connected to any network. Just connected to an interactive display in our meeting room.

Poly Lens Desktop (on Windows 10 PC) shows that there is an update for Studio USB. So I start the update. Nothing is using the webcam at this moment. After the download the update ends with an error (but just something like "failed" - log file also showed me no hint why this is happening).

• restarted Studio USB. No change.
• connected Studio USB directly to the PC. No change
• installed Poly Lens Desktop on a Windows 11 laptop and connected it directly via USB with the Studio - no change

I don´t have a clue how to install 2.1.2.001179 on Studio USB.

Has someone any idea what is happening here? 

Thanks

Martin

[M_Salman]

Hi @mabu1, Welcome to Poly HP Support Community.  
 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[mabu1]

Hi @M_Salman.

I would have to use the geman/european support. But only found a telephone number to call.

Is there any possibiliy to open a support ticket online or via e-mail?

Regards,

Martin

[Shrijog]

Hi @Mabu1,

You can raise a ticket with HP via the below link.

https://support.hp.com/gb-en/poly

Regards,

Shrijog