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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-19-2019 02:22 PM

HP Recommended
Product: Hp

My computer will not allow me to login upon turning the compouter on. It says.that the computer is offline and that I should use the last password or reset. When I reset the password and make sure wifi is on it still will not allow me to log in. It still says the password is incorrect. I use this computer for school purposes so it is extremely important that I resolve this issue. How do I resolve this so that I can login again. 

Thanks. 

1 REPLY 1

‎08-19-2019 02:32 PM

HP Recommended

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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