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- HP Community
- Archived Topics
- Tablets and Mobile Devices Archive
- Elite X2 will not charge

Create an account on the HP Community to personalize your profile and ask a question
02-01-2019 06:51 AM
My Elite X2 I use for work stopped charging yesterday and died. I have not been able to turn on since and it will not charge with the usb-c dock even though light is on. Now my tablet won’t even charge with the HP charger provided with it, or my coworker’s chargers that all work on the same exact tablet. I cannot turn my tablet on after restarting and trying to charge. Light above C port never lights up to charge, but does when I hold down the power button. My IT support says this happens often and that is NOT ok. Now I cannot access files or do most of my job. I need to turn this one on and not buy a new tablet. What other ways should I try?
02-02-2019 08:55 AM
Welcome to the HP Support Community @Kc2254
To better assist you, the members will need the exact model number or product number of your laptop, desktop or printer???
HP Notebook PCs - How Do I Find My Model Number or Product Number?
https://support.hp.com/us-en/document/c03754824
REO
PLEASE DO NOT POST ANY SERIAL NUMBERS