12-04-2019 10:13 PM
whenever I start my computer I get a error message stating: The application can not be started. Try reinstalling the application to fix the problem” the title of the box is explorer.exe.
my files are still able to be accessed no problem. This is a brand new computer. I don’t know how to reinstall explorer.exe please help 🙂
12-06-2019 07:56 AM
Welcome to the HP Support Community. I'd be happy to assist you with the explorer.exe error.
Let's try these steps -
Step 1 System File Checker -
1.) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
2.) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").
3.) Enter sfc /scannow (note the space between "sfc" and "/").
Step 2 Restart Windows Explorer -
1.) Right-click the Start button.
2.) Click Task Manager.
3.) Click Windows Explorer. (It's located near the bottom of the Task Manager menu.)
4.) Click Restart.
If the issue still persists, try a system restore -
1.) Save any open files and close all open programs.
2.)In Windows, search for restore, and then open Create a restore point from the results list.
3.) On the System Protection tab, click System Restore.
4.) Click Next.
5.) Click the Restore Point that you want to use, then click Next.
6.) Click Finish to restore your computer to a previous point.
7.) Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems.
8.) Click Yes in the warning that appears.
9.) System Restore returns the computer configuration to a previous point in time and restarts.
Hope this helps! Keep me posted.
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I am an HP Employee
12-08-2019 07:37 AM
I'd suggest try creating a new user account and check -
1. Tap the Windows icon.
2. Select Settings.
3. Tap Accounts.
4. Select Family & other users.
5. Tap "Add someone else to this PC."
6. Select "I don't have this person's sign-in information."
7. Select "Add a user without a Microsoft account."
8. Enter a username, type the account's password twice, enter a clue and select Next.
9. Tap the Windows icon.
10. Select the User icon at the upper left corner of the Start menu.
11. Select the new user. You'll then sign into your account with your password from step 8.
Let me know.
I am an HP Employee