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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-11-2020 02:21 PM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

Hi. I have a question for you guys! I have a problem with my disk and i can't fix it.

When i turn on laptop there is a black screen and inscription is :

"Please run the Hard disk test in System Diagnostics.

F2 - System diagnostics"

I do this quick test and it show it's problem with that disk. 

ID of this issue: OPL41K-982A8V-MFPURA-6OTX03

How i can fix it?

Or i must go to service with him?

 

 

 

 

3 REPLIES 3

‎10-11-2020 02:56 PM

HP Recommended

Hi:

 

The only info the report generated by the code you posted is this...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
OPL41K-982A8V-MFPURA-6OTX03Failed 1/1/01   

 

Since the error is with the hard drive, I recommend that you install a new one, reinstall Windows 10,

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‎10-11-2020 03:12 PM

HP Recommended

Thank you !

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‎10-11-2020 03:14 PM

HP Recommended

You're very welcome.


If you post the full model number or product number of your notebook, I can give you the link to the service manual and maybe you can fix it yourself and save a lot of money.

 

Use this guide to find that information...please do not post the serial number.

 

https://support.hp.com/pl-pl/document/c01736638

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