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Message 1 of 4
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Flag Post

Problem with hard disk in my laptop .

HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

Hi. I have a question for you guys! I have a problem with my disk and i can't fix it.

When i turn on laptop there is a black screen and inscription is :

"Please run the Hard disk test in System Diagnostics.

F2 - System diagnostics"

I do this quick test and it show it's problem with that disk. 

ID of this issue: OPL41K-982A8V-MFPURA-6OTX03

How i can fix it?

Or i must go to service with him?

 

 

 

 

3 REPLIES 3
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Level 20
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123,185 113,366 18,256 27,867
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The only info the report generated by the code you posted is this...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
OPL41K-982A8V-MFPURA-6OTX03Failed 1/1/01   

 

Since the error is with the hard drive, I recommend that you install a new one, reinstall Windows 10,

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Message 3 of 4
Flag Post
HP Recommended

Thank you !

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Level 20
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123,185 113,366 18,256 27,867
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.


If you post the full model number or product number of your notebook, I can give you the link to the service manual and maybe you can fix it yourself and save a lot of money.

 

Use this guide to find that information...please do not post the serial number.

 

https://support.hp.com/pl-pl/document/c01736638

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