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‎07-27-2017 07:27 PM

HP Recommended
Product: Pavilion 20 b 323
Operating System: Microsoft Windows 10 (64-bit)

A pavilion 20 b 323 all in one  My hard drive went bad It was a 1 Tb Replace it with same size and brand. It's 64 bits did have windows 10 pro try to installed  windows 10 pro  The new hard Drive list in the Bios but when it start to bootup it not listed. I try it on another computer same thing. Ran Diskpart got it to show on the other computer which is a HP desktop just not a all in one. Try installed windows 10 pro and it stop on 65% I also check the cable connectors on the all in one and they are ok. It a new hard drive  but in diskpart it show to have a partition installed . I really like the all in one computer.  I haven't been online for awhile now so any help  at all will be welcome Thanks 

1 REPLY 1

‎07-29-2017 09:51 AM - edited ‎07-29-2017 09:54 AM

HP Recommended

Hey there! @BJ32, Thanks for stopping by the HP Support Forums!

 

I understand you replaced hard drive on your PC. But you have issues installing the operating system.

 

Don't worry I'll try to help you out.

 

Did you make any hardware or software changes on your PC?

 

As you mentioned the installation gets stuck at 65%. 

 

Try change the boot options in BIOS and check if it helps.

 

Turn on your PC keep tapping the F10 key, you will boot into BIOS.

 

Go to system configuration tab select boot options. Change the boot options to secure boot. 

 

Press F10 to save changes and exit.

 

Check if you are able to install the operating system. If you still have issues try running a system diagnostics test and check if the hard drive is functioning correctly.

 

Refer this article to know how to run system diagnostics test on your PC.

 

If the issue still persists try running a recovery using the recovery discs. If you don't have a set of recovery discs.

 

Please contact HP and order a set of recovery discs.

 

Link to contact HP.

 

 

I'll keep an eye out for your response.

 

I hope you have a great day! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

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