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Stuck in a system update reboot loop

HP Recommended
Laptop Model:14-cf0008ca

Went to turn on my laptop and the black screen with the hp logo comes up, with a message that says please wait while we install a system update. It stays on that screen for maybe 10 seconds. Then it seems to restart, but only goes back to the same exact screen. And repeats this over and over. Pressing the on/off button does absolutely nothing, not even pressing and holding it. Pressing F8 does nothing. I have had no previous issues with the lap top. I have no idea how to get it past this screen. 

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HP Support Agent
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Message 2 of 4
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HP Recommended

@Jess1616 Welcome to HP Community!

 

I understand that the laptop is Stuck in a system update reboot loop.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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HP Recommended

Thank you for your suggestions, but still nothing has changed. Even after having the built in battery removed and put back in. F10 to restore default settings made no difference.

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HP Support Agent
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HP Recommended

@Jess1616

 

I understand your concerns.

 

In that case, I would suggets you perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

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