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‎08-08-2025 03:45 AM

HP Recommended

For one of our sites, the network switches were rebooted over the weekend.  Since this has happened the Poly Rove 30 DECT devices have been unable to connect the to Poly Rove B2 base.

The base has been rebooted and all cabling checked.  It is a steady green LED status.

The issue is that our network team can't see the MAC address of the base unit, and so it is not connected to the sites network.  Has anyone ever come across this before?

1 REPLY 1

‎08-08-2025 09:34 PM

HP Recommended

Hi @Richard_Heaton , Welcome to Poly HP Support Community.  
 

 

It looks like this may need direct support from our technical team. I encourage you to contact HP Support, where our engineers can take a closer look and help sort it out. You’ll find the contact link below.
https://support.hp.com/us-en/poly

 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

 

Regards,

Salman


 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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