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‎02-02-2025 05:07 PM

HP Recommended
Product: Rove 30 Handset + B2 Base Station Kit

Hi all

 

We own 22 Poly Rove devices (B2 Base Station + 30 Handset) and all are connected to MS Teams in the EU region. Since 23.01.2025 we are facing issues, that the devices are not stable anymore and break after around a day. The issue is, that the Handset is not working anymore (is not ringing on calls) and the base station is not answering on pings and the http Admin Web Interface is not reachable. Strang but true, it is still sending out some syslog messages to the central syslog server. But no indicators on the log, why the device breaks.

 

We can see, that there was an issue "Poly Zero Touch - Issue logging into portal, APIs not accessible, devices unable to provision" which is already resolved but is maybe related: https://status.plcm.vc/

 

Devices are on the version 8.0.5 Build 0002. 

 

Is there a known issue?

 

Thank you.

2 REPLIES 2

‎02-03-2025 05:02 PM

HP Recommended

Hi @arcadesolutions Welcome to Poly HP Support Community.  
 
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

  

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

I'm an HP Employee.


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‎01-28-2026 11:54 AM

HP Recommended

Hi @arcadesolutions I saw your original support inquiry from last year.  I am experiencing a similar issue so my internet search showed the HP support page as a result.  I have tried working with HP tech support but I was directed to our VOIP provider, Zoom.  Curious to know if you were able to resolve the issue (not ringing/not able to make or receive calls)??  Any guidance would be appreciated!

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