My charger has suddenly stopped working entirely

We have many older VVX phones in the files that can't be upgraded to FW 6.x (they can run up to 5.9)I.e. VVX300 running:UC So...

Current issue: Device stuck in Android Recovery, only shows ‘Try Again’ and ‘Factory data reset’, cannot confirm reset, four-...

• Trio C60-M

I am trying to register our C60s into Poly Lens. I was able to register a few by going to the Cloud status on the web interfa...

• other

I am trying to see if someone might be able to take a look at the log files from a phone we are trying to configure and tell ...

• CCX 505

My workplace just purchased a new phone system, the HP Poly Edge, the E350 series. I'm old school and want to read a users gu...

I can't even get to HP support because it is not taking the serial number.I cannot update these phones from web, I cannot upd...

On September 9, 2025, all 39 of our Poly Rove 30 handsets with B2 base stations (firmware 8.0.11 build 0003), registered as C...

• Rove 30 Handset + B2 Base Station Kit

Just wondering if I'm reading all the support/knowlege articles correctly that all Poly VVX or CCX model phones only support ...

Hello,I am working on a Polycom VVX 501 phone that I am attempting to provision with Genesys. This phone was purchased quite ...

HP Poly announces the8.3.1.0614 release of Poly Voice Software (PVOS) for Poly Edge E only Series phones Jan 06, 2024Quest...

• edge e
• PVOS 8.3.1.0614

Hello,I manage 63 Poly Rove 30 handsets with B2 bases across multiple school buildings. Each summer, the schools perform a de...

I bought this phone a while back, when Google Voice used to support them. Now I cannot seem to find a way to have four differ...

Hi all,I am having some issues provisioning somePoly Edge E220 through the Poly Lens app. I am attempting to use the Bulk Pro...

I cannot register a Poly Trio C60 with our CUCM 12.5. Keep getting "rejected". Log shows:SIPStationD(10257) - sendLineRegiste...

Product:CCX 350-MHello everyone,We have a Poly CCX350 device trying to get it registered using teams login. I cannot see any ...

We have Poly Edge B30s at a number of locations and many are reporting that the units will stop ringing on inbound calls. The...

Purchased a used CCX 500 and hsve restored ot to original factory settings. Looking to set it up for Microsoft Teams use in W...

Poly CCX 350 has the follow provisioning server setup on device:Server Type: HTTPSServer Address:https://(polyID).deviceprovi...

Hello All,Everything I keep reading says once you've upgraded to 9.0.0 you cannot go below version 9...This is all fine. Howe...

Hey there, is anyone able to tell me what the complaints process is for HP?Or if there is a customer service email so I can c...

VVX UC Software 5.9.5.0614 RTS10,i want to download this softwear,but can't find the download address

Hello,Model:CCX 600Sidecar: CCX EM60S/W Version:9.1.1.0258We have this Poly CCX 600 which has one attached Sidecar, the CCX E...

For one of our sites, the network switches were rebooted over the weekend. Since this has happened the Poly Rove 30 DECT devi...

Hello, I need help changing my username?Thanks in advance.

Trying to use the headset jack to hook up to the radio studio and have the voices broadcast through the studio board

Hi, we have been using the Edge E550 phones along with Axis A8105-E and I8116-E Video Intercoms for door access for a few yea...

some phones are ringing issu