• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Ready to level up? Join the Expert Program—

‎12-09-2012 07:57 PM - edited ‎12-09-2012 08:33 PM

HP Recommended

Trying to re-install my Photosmart C7280 becuase it all of a sudden stopped working.  I'm performing the re-install using the setup file I downloaded from the HP site: PS_AIO_02_Net_Full_Win_WW_130_140 (1).  My system is a Windows 7 PC.  I keep getting an error message stating that "the system can't find the following file ... hpzsetup.exe".  Then as the install tries to complete an uninstall to clean-up what it left behind, the uninstaller fails.  I have posted eachof the install errors I received.  Despite following the Installation error recovery steps, this happens each time i attempt to re-install.  Anyone ever run into this and know how to get past it?

printer install error message 12092012.jpg

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.