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‎04-11-2013 06:00 AM

HP Recommended

Product: HP Elitebook 8540w

OS: Windows 7 Enterprise 32 bit

 

Today, I installed HP Support assistant from the HP website to update my system, especially my video driver.

 

When I try updating my notebook, any of the updates available in the support assistant all fail the installation process.

Creating a restore point CHECK

Checking available disk space CHECK

Connecting to HP serverser CHECK

Dowloading CHECK

Installing FAIL (grey cross is shown)

 

The installation program starts, I see the monitor with the weels moving, and it takes quite a while, but every time the grey cross is shown and the update also won't disappear out of the assistant.

 

What can I do to install these updates? The HP support assistant was not installed originally on this laptop, which is why it has never been updated and these updates are definitely needed!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.