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‎09-30-2013 10:41 AM

HP Recommended

Hi

 

I'm trying to fix my neighbours computer, it's a Pavilion dm3 and somehow she managed to completly lock the system. When it boots it just asks for the administrator password and will not continue to boot, not even bios menu is available.

 

I've read some other posts on this forum that the way to unlock it is to post the "halt code" given when 3 passwords have failed, in my case that code is: 51019908

 

Let me know if you need any other information.

 

Also, how does one even end up in this state, I've never seen this kind of lockdown before?

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