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‎06-27-2014 09:54 AM

HP Recommended

Product name: HP ENVY m6 Notebook PC

Product number: D1E93UA#ABA

 

I have uninstalled/re-installed the driver, rebooted, and still no sound.  When I right-click Speakers/HP, and Test - the pop-up says Device in Use.  There are no legit applications using the device.  I have been running Windows Defender since I used the official HP Recovery Discs I ordered.  I have not visited questionable websites, yet, it looks like I have malware?  

 

How do I run the troubleshooter?  My Windows 8 search charm does not give me the Everywhere option.

 

 

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