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‎10-09-2014 05:53 AM

HP Recommended

Hello everyone,

I have forgotten my administrative password (use to open your notebook), tried all passwords that I can remember, unsuccessful.  when i tried resetting it, it suggested that i connect a certain flashdrive.  It is not Microsoft issue.  I was told I need to reset the whole laptop.  Tried backing up the laptop so i can reset it but its not allowing me as the password is incorrect.  called HP support was just being transferred from one tech to another...time consuming but did not get an answer.  I would appreciate any help.  Thank you

 

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