• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Hi all,

 

A few days ago I was casually browsing the Internet when my HP Pavilion DV7 shut down suddenly. I powered it on and it loaded to the Windows Screen and then powered off again. I removed the battery an the memory (I have 2 4gb DIMMs) and put the battery and one of the DIMMs back in but the issue remains. It's a very odd issue - when I press F2 to go into memory test it begins to cycle through a memory check and then powers off again. When I try to boot into recovery mode or safe mode it also shuts down. I'm not sure if it is a hardware or operating system issue - any ideas?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.