• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎11-01-2014 11:41 AM - edited ‎11-01-2014 11:43 AM

HP Recommended
Hello Support Forum,
 
I have a problem with my security set up. I installed  HP Client Security Manager (sp65637.exe, 8.3.3.1786 (17 Mar 2014)) under Windows 8.1 Pro 64 Bit to enable the fingerprint sensor and use the self-enryption feature of my new SSD (Crucial M550, 1 TB). After the software installation was complete I rebooted my notebook and tried to configure the HP Client Security Manager. The two screenshots below illustrate the problem I am experiencing.
First I see the notice "DPFPApi not initialized" and when I enter the correct Windows password, I get the error message "Value does not fall within the expected range". I cannot continue setting up the HP Client Security Manager beyond that error message.
 
Changing the Windows password and trying again as well as reinstalling the HP Client Security Manager did not fix the issue. The HP Hotline's only other piece of advice was to reinstall Windows, which I am not going to do because of this. Do you have any other ideas what might be causing this issue and how to fix it?
 
Thank you,
JP
 

 

141022 HP Client Security Error 1.png

 

 

141022 HP Client Security Error 2.png

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.