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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎02-11-2015 02:33 PM

HP Recommended
Product: HP Omen
Operating System: Microsoft Windows 8.1 (64-bit)

Hello,

 

Recently bought a HP omen, in the first few weeks of use worked fine however recently the backlit keyboard has stopped ligting up, the only lights that now work are the on/off button and the animated speakers, all of the keys, including the macro keys now have no backlight. Firstly I looked to see if it was a problem with the HP Omen control centre but all that happens is when changing the colour it will light up for a matter of half a second then blip off again, I have the LED on full brightness and have tried all the colours, the fact that it turns on for half a second then off again makes me doubt it is a problem with the lighting system and more to do with windows. I have tried uninstalling the Omen control centre and reinstalling it but that had no effect at all. Just wondering if anyone had any suggestions of a way to fix it as it is a major part of the laptop that isnt working and a major downside for me as I game in a room with very low light so having a backlit keyboard for me is essential. Any help would be much appreciated!

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