• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎03-14-2015 07:05 PM - edited ‎03-14-2015 07:14 PM

HP Recommended
Product: Pavilion Notebook 15-p-100dx
Operating System: Microsoft Windows 8.1 (64-bit)

I tried playing a movie on my CD/DVD player and the movie wouldn't play. When I ran a Windows update for the Windows Media Player DVD, I got the following message:  Windows cannot load the device (hp DVDRAM GU90N) driver for this hardware. The driver may be corrupted or missing.

 

I looked for the DVD RAM GU90N on the HP website to download it, but couldn't find it. 

 

Where can I go to find it?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.