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HP Recommended
HP ENVY x360 Convertible
Microsoft Windows 10 (64-bit)

Hello.

 

Well like some folks Im having problems with my brand new (Not even a week old) HP Envy x360 15T Notebook.
Specs:
i5 5200u w/HD5500 Graphics
8GB RAM
1TB HDD
B&O Audio
FHD IPS Screen Touch.

The issue is: Terrible Crackling Noise, Hiss and Noise problems in Speakers and Headphones.. After doing some troubleshooting myself I pin pointed the issue to the Bang & Olufsen Audio Codec.

 

The issue became aparent when I updated the Realtek Driver to the lastest version last night.. There werent any noises before after upgrading to Windows 10 (The notebook came with W8.1) but after installing the Realtek drivers the noise began. If I unplug the notebook a horrible crackling noise will happen and its in sync with the brightness level of the screen being lower when entering battery mode. If I plug AC the noise will POP and level out.

 

Before installing the Realtek Drivers the only issue I had was ground static in headphone mode, I could hear the HDD spinning on the headphones if there werent any music or sound playing but the noise was muffled If I played anything like music or youtube video.

Then with the new realtek drivers the noise was horrible... Crackling Noises and Hiss are completely evident over the music our sound being played, Even on the speakers it is noticeable.

 

 

 


New issues on B&O Audio Codec Control Panel:
B&O Sound Enhance Has never worked on Headphones but at least the EQ Worked, After the Realtek Driver Update B&O EQ has stopped working and the B&O Modes that used to dimm out when the headphones were plugged in are now available and can be changed with no noticeable difference.. This is the key.. B&O Codec is having issues with the new Realtek Driver.. EQ Now only works on Speaker Mode and not on Headphone Mode.. Also in device Manager it now shows Headphones as a separate Hardware?

I Confirmed this over HP Support. B&O is now in  schedule for an Update to make it compatible to Windows 10, By how the Support Clerk wrote it, it seems B&O is not fully compatible with Windows 10.. And the Realtek Update made it evident.

 

So If your having issues with your Sound on your x360 Notebook with B&O Audio then this could be the issue.

 

 

Hope this helps anybody... Right now I havent found a way to Fully Disable B&O Codec without uninstalling it and since there is no way to download it again I choose to wait for the updated Codec.

Who Me Too'd this topic
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