• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎12-30-2015 04:35 PM - edited ‎12-30-2015 04:35 PM

HP Recommended
Product: ZBook 15 G2
Operating System: Microsoft Windows 7 (64-bit)

Hi everybody,

 

New poster here. I've seen a LOT of issues with people trying to install the drivers for the BCM20702A0 device. In my case, this is a Bluetooth adapter from Insignia, but it looks like this is common across many devices.

 

I downloaded the .EXE from Broadcom and it gets hung up while validating Bluetooth device (see image).

 

Broadcom Installation.PNG

 

In addition, in Device Manager, the device is listed uner "Other devices" with a yellow exclamation point.

 

Through another help topic on here, I found a driver download. However, upon running the install, I got an error stating that it could not detect my device.

 

Can somebody help me solve this?

 

Thank you in Advance!

Curtis

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.