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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎02-27-2016 10:30 PM

HP Recommended
Product: HP Envy5530 series - HP64C25A
Operating System: Microsoft Windows 10 (32-bit)

Recently my HP Scan & Capture application has stopped working. Until this time the application has been operating perfectly. I tend to use it infrequently so the root cause may have happened some time over the past few weeks. The printer is linked to my lap top via a wifi connection & it is printing perfectly.

 

As part of my troubleshooting I have deleted the application & loaded the latest version from the Windows Store. Unfortunately the application still refuses to run. When I attempt to run the application using the Capture Documents feature - I get the following error message "General Failure".

 

I have attempted to run HP Print & Scan Doctor (V4.9) to resolve the scanning problem. I note that this application when I attempt to run it seems not to complete its routine & can appear to be "working" for more than 20 minutes (I gave up & closed it using Task Manager).

 

I can operate the scanner using the HP e-All in One Printer but of course this will only provide a single page scan.

 

Any assistance would be most gratefully accepted.

 

Best regards,

 

Rob

 

 

 

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