• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎03-22-2016 11:46 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

When I jut opened my computer, the mute button on the keyboard was stuck in the "on" position - ie the light is red. If I push the button, it does not change. Also, the sound menu shows up on my screen (see screenshot - upper left hand corner). I can drag the volume up on the screen and hear sound for a few seconds, but then it goes right back down to the "X" shown - so if I drag it up to 30, I can hear for a bit, but then I physically see the menu drop down from 30 to 28 to 26 all the way down to 0. Tried uninstalling my sound card in Device Manager and restarting, but that didn't work. Any ideas? This is incredibly frustrating. mute button.png

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.