• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎03-25-2016 11:55 AM

HP Recommended
Product: HP envy 13-d003na
Operating System: Microsoft Windows 10 (64-bit)

I've had my new laptop for just 10 days thus far and it has frozen on me at least once everyday since I got it. When it freezes, absolutely nothing works, requiring me to perform a hard shutdown by pressing down the power button. 

All drivers are confirmed up to date. I ensured this by using the HP support assistant as well as manually checking my driver versions against those on the hp support driver page. I have performed a complete windows reset but that didn't solve the problem. Any help will be much appreciated. Thanks.

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.