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‎03-25-2016 11:55 AM

HP Recommended
Product: HP envy 13-d003na
Operating System: Microsoft Windows 10 (64-bit)

I've had my new laptop for just 10 days thus far and it has frozen on me at least once everyday since I got it. When it freezes, absolutely nothing works, requiring me to perform a hard shutdown by pressing down the power button. 

All drivers are confirmed up to date. I ensured this by using the HP support assistant as well as manually checking my driver versions against those on the hp support driver page. I have performed a complete windows reset but that didn't solve the problem. Any help will be much appreciated. Thanks.

 

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