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‎05-07-2016 09:28 AM

HP Recommended
Product: HP Pavilion Desktop
Operating System: Microsoft Windows 10 (64-bit)

I was informed by (HP Staff Member) to do a Reset to Factory Settings.

I have done this a few times on my laptop- so I knew what I had too do.

 

I selected the Option: Remove Everything- Re,oves all of your personla files,apps and settings.

Once it got to 100%- this Message NOW show's up- Black Screen- In the Blue screen it states.

 

 

"The following configuration change was requested to this computer's  Trusted Platform Module (TPM):

 

Clear TPM

 

Warning: Clearing erases information stored on the TPM. You will lose all created keys and access to data encrypted by these keys.

 

Press F1: Accept                  Press F2: Reject

 

Can anyone tell me "What To Do" to fix this ?



Kind Regards
Sonia McMahon
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.