• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎05-22-2016 08:04 AM

HP Recommended
Product: Elite x2 1012
Operating System: Microsoft Windows 10 (64-bit)

When booting my Elite x2, the system starts with the HP Drive Encryption. I have several options to login:

- Using fingerprint (works and is reported correct)

- Password (works and is reported correct)

- Spare key with three secret questions (works and is reported correct)

 

But ultimately, neither of the three options makes the system boot. The error I see is:

 

TPM authentication failed (0xb0000121)

 

So, after a month of functioning well, the device now suddenly is 'dead' and I can't do anything with it. 

Apart from being a businessmodel, I don't understand what went wrong here and how it is possible for a device that should be reliable....

 

Anyone who can give me a clue?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.