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‎06-03-2016 08:18 AM

HP Recommended
Product: designjet 500
Operating System: Microsoft Windows 7 (64-bit)

ok, as the title describes, i started with problems ploting some time ago, i invetigated a and for the error 81:01 was a problem with the roller encoder sensor, i dismantled the plotter clened the sensor and i worked for some months. Now the error is back, so i decided to change the sensor for a new one, but the error 81:01 continues.

Some times the plotter says that has a paper jam, and sometimes, the paper starts to roll and dosnt stop.

Anyone can help me with this?

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