• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎07-04-2016 11:16 PM

HP Recommended
Product: Pavilion dv7-7064ea
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

Just yesterday I tried using my laptop, at which point it froze and I had to force it to shut down. After several failed attempts at switching it on again, it gave me the error message that it found no bootable device.

 

Looking on the HP website, I saw that they recommended a hard reset, which I performed. However, now when I switch the laptop on it asks me to install an OS.

 

I do have a repair disc, however I have no system image for my own laptop which I can use to resotre it (I do have my files backed up). I've tried using my brother's laptop's system image (we have the same model), but my laptop would not recognise it on the external hard drive on which it is saved.

 

Does anyone know how I could get my OS back without purchasing a new install disc?

 

Thank you in advance for the help!

 

Extra info in case it is relevant: 

Laptop was purchased in Summer 2012

Upgraded to Windows 10 from 7 in Summer 2015

Have had no problem with Windows 10 until now

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.