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‎07-21-2016 08:00 PM

HP Recommended
Product: G42-351TX
Operating System: Microsoft Windows 7 (64-bit)

My system crashed and I need to re-install "Windows 7 Home Premium 64-bit ISO for G42-351TX".

 

The links provided by HP point to Microsoft: https://www.microsoft.com/en-in/software-download/windows7

When I apply the product key that came with Laptop (can be seen on the label provided at the bottom of the Laptop), I get to see an Error:-

 

Error

The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options.

 

Pondering where to go now?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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